Frequently Asked Questions
Find answers to your questions with our FAQs
General Question
HOW DO WE CHARGE?
Shipping fees is base on the amount of weight, sizes / volumetric from the order and distance of the delivery location. We only able to finalize the shipping fees after our customer provide the confirmation of the total items that going to be order.
Volumetric Rate Calculation: Height x Width x Length = KG
DOMESTIC / LOCAL SHIPPING
- Payment: We accept 100% full payment from Local Bank such as Maybank, CIMB, Public etc.
- Shipping Company: We use GDex, Skynet, Citylink and others subject to customer’s request and choose the best rate to cater them.
- Terms & Conditions: We will insure the safety of the packaging but NOT be responsible for any delay / damage delivery by the courier company – So far our delivery service is safely reach to our customer’s doorstep :)
INTERNATIONAL SHIPPING
- Payment: We accept 100% full payment from Paypal or Teletransfer TT for international order.
- Shipping Company: We use DHL, UPS express, Kangaroo Normal Air / Sea subject to customer’s request and choose the best rate to cater them.
- Terms & Conditions: We will NOT be responsible for any delay / damage during delivery including customs checking, strike ETC. Customer is responsible for custom tariff duties solely as well.
To request a quotation, please email us the product code, image reference, or product name of the item you are interested in. Alternatively, you can contact us via SMS, WhatsApp, or phone call for further clarification. Customers are also welcome to visit our showroom to view samples and discuss their requirements in person.
Note: Please give us a call or send us an SMS to inform us about the inquiry you have sent. This ensures that we have received your email. Sometimes, emails may be redirected to spam, resulting in a delayed response.
Many paper size standards conventions have existed at different times and in different countries. Today there is one widespread international ISO standard (including A4, B3, C4, etc.) and a localized standard used in North America (including letter, legal, ledger, etc.). The paper sizes affect writing paper, stationery, cards, and some printed documents. The standards also have related sizes for envelopes.
Paper Size Dimensions:
- A0 1189 x 841 mm 46.8 x 33.1 in
- A1 841 x 594 mm 33.1 x 23.4 in
- A2 594 x 420 mm 23.4 x 16.5 in
- A3 420 x 297 mm 16.5 x 11.7 in
- A4 297 x 210 mm 11.7 x 8.3 in
- A5 210 x 148 mm 8.3 x 5.8 in
- A6 148 x 105 mm 5.8 x 4.1 in
- A7 105 x 74 mm 4.1 x. 2.9 in
- A8 74 x 52 mm 2.9 x 2.0 in
- A9 52 x 37 mm 2.0 x 1.5 in
- A10 37 x 26 mm 1.5 x 1.0 in
When purchasing notice boards, if the sizes are quoted in ‘A’ sizes then this is the visible area for the poster and the frame width will need to be added to all four sides to give the overall size.
Graphic that is 1800 x 2400 pixels in size with a dpi/ppi setting of 72 (the default in most digital cameras) will print to 6″ x 8″ at 300 ppi. Putting it another way, at 6″ x 8″ it is a 300 ppi photo (no matter what the internal dpi/ppi setting is).
Higher DPI means higher resolution. Resolution is not “size”, but it’s often confused with it because higher resolution images are often bigger, but that doesn’t necessarily have to be the case. Print: 300dpi is standard, sometimes 150 is acceptable but never lower, you may go higher for some situations. Normally you need to checking the file size , secondary you need to check weather the image is pixel once you zoom in 100% to the file.
We use both 720 and 1440 Dpi printing. The higher DPI are, the clearer, sharper and vibrant the image gonna be. Please have a at below’s picture for sample.
Truss System : Backdrop Printing material is Tarpaulin Printing.
In any of below’s step is not followed properly, there will be results of project’s delay, poor printing quality and time of delivery.
1. Convert all fonts to Create Outlines (in the case of vector files) or flatten (for raster files).
2. Select up to four PMS ink colors (applies to screen fabric printing only).
3. No gradients or half tones (applies to screen printing and quick print/heat transfer only).
4. Raster files should be at 300 pixels per inch for best quality (applies to full color printing only).
5. Maximum image size: To preserve the Best quality of the final print out
Compatible vector file format. Acceptable formats include: Adobe Photoshop / Illustrator (.AI .PSD or .EPS format)